Everything about how your data is collected, why it is retained, and how it is used on Hotbet is laid out here in plain language. No legal jargon — just straight answers.
Six core pillars of our privacy policy that form the foundation of your trust
Hotbet never sells your name, phone number, or transaction details to any third party — this is our most firm commitment.
All your data is encrypted with 256-bit SSL. Bank-level security is active during every session.
When you pay via bKash or Nagad, that data is never stored on any Hotbet server — every transaction is processed directly.
Your consent is always obtained before your data is used for any marketing or promotional purpose — nothing happens without your knowledge.
Only specific teams within Hotbet can access your data — and only when required for their work. It is not visible to everyone.
Upon request after account closure, your personal data will be deleted — nothing is retained beyond what is legally required.
By creating an account or using the Hotbet platform, you are considered to have read and agreed to this Privacy Policy. If you have any questions, please contact our Help Centre before you start using the platform.
Using any online service requires sharing some personal information. The real question is where that information goes, who can see it, and whether it could ever be used against you. Hotbet believes every member deserves clear answers to these questions — which is why this privacy policy is written in plain, straightforward language.
Hotbet is not a foreign company's Bangladeshi branch — it was built from the ground up for users in Bangladesh. That is why our approach to privacy is shaped around the Bangladeshi context. Your mobile number, transaction history, and betting records are your personal data, and Hotbet treats them with exactly that level of respect.
This policy is not just an outline of our responsibilities — it is also a charter of your rights. You have every right to know what data we hold, how long we keep it, and when it is deleted, and you will find all of that here.
Hotbet collects two types of data — information you provide directly, and information generated automatically as you use the platform.
What you provide directly:
| Data Type | When collected | Why It's Needed |
|---|---|---|
| Full name | At registration | Identity Verification & KYC |
| Mobile Number | At registration | OTP verification and payment |
| Date of Birth | At registration | To verify that you are 18 or older |
| NID number and photo | During KYC verification | Identity verification required before large withdrawals |
| Email address | Optional, for newsletter | To send you offers and updates |
Data collected automatically:
Your data is used only for its intended purpose. It is never used beyond the specific reason for which it was collected.
If you no longer want to receive marketing communications, you can opt out at any time by contacting the help center. The choice is always yours — you can turn it off today and back on tomorrow.
Hotbet uses multiple layers of technical and procedural safeguards to protect your data.
No matter how advanced our security technology is, your own precautions matter too — keep your password strong, never share it with anyone, and avoid logging into your account on public Wi-Fi. Hotbet will never ask for your password or OTP through any support channel — any such request is a scam.
The Hotbet website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | Maintaining login sessions and security | Deleted at end of session | |
| Functional Cookies | Language preferences, last visited page remembered | 30 Days | |
| Analytics Cookies | Understanding which pages are used the most | 90 days |
Cookies can be disabled through your browser settings. However, turning off essential cookies may prevent login and security features from working properly. Hotbet does not use third-party advertising cookies.
As a Hotbet member, you have several important rights regarding your personal data.
If you want to know what data Hotbet holds about you, submit a request and you will be informed within 30 days.
If any of your information is incorrect, simply let our Help Centre know and it will be corrected — including your name or date of birth.
If a request is made after account closure, all data beyond what is legally required will be deleted.
You can opt out of marketing messages at any time — it only takes a single message to do so.
If you request a copy of your data, it will be provided in a straightforward, readable format.
If you believe your data has been misused, you can file a complaint directly with Hotbet's privacy team.
Hotbet retains your data only for as long as necessary — no longer.
Once the legally required retention period ends, your data is permanently and securely deleted. Hotbet does not store any information indefinitely.
For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with Hotbet.
For privacy-related requests, Hotbet typically responds within 7 business days. Complex requests may take up to 30 days — in which case you will be notified in advance.
Hotbet's Privacy Policy may be updated from time to time. If significant changes are made, members will be notified via SMS or an on-site notice. You can always check the last updated date at the top of this page to see when the most recent changes were made.
How user data is stored and used in the online gaming industry is often left unclear. Hotbet has aimed to be transparent on this from day one — because we believe that when you know where your data goes and that it is safe, you can play with complete peace of mind.
Hotbet's support team speaks with many members every day. Two questions come up often: "Is my number being sold?" and "Is my betting information being shared with anyone?" These are completely valid concerns, and we take them seriously. The answer is straightforward: no, never.
Hotbet conducts annual security audits because statements alone are not enough — proof matters. Technology is constantly evolving and so are the methods used by bad actors, which is why our security measures are continuously updated. Protecting your data is not just a policy point for Hotbet — it is an ongoing commitment.
All information provided during registration and use of Hotbet is protected with 256-bit SSL encryption. We never sell your personal data to third parties. To exercise your rights or for any questions, please contact our Help Centre.
Read Terms & Conditions